Help Centre Delivery and Returns

Delivery (website orders)

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.  For a copy of our full terms and conditions relating to non-web orders, please contact our Customer Services team.

 

Returns (website orders)

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.  For a copy of our full terms and conditions relating to non-web orders, please contact our Customer Services team.

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Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

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Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

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Bathrooms

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minerva is also available for your bathroom.

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Minerva Kitchen Cover-lemons

Grab a digital copy of our brochures to view our products and find out more about the benefits of minerva.

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Accessories

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The minerva range goes way beyond worktops – see our full range of accessories to add the finishing touches to your kitchen.

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FIRA

FIRA

FIRA International provides a wide range of independent expert services and continues safeguarding the industry through managing the Association’s membership activity.

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